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Healthcare professionals can receive further support in the use of our products through our Medical Information Service. Our dedicated team are available to answer your queries, including: product information, safety reports or a complaint regarding a product or service. We endeavour to offer balanced, appropriate and unambiguous guidance with regards to our products and services. It should be noted that we do not supply our products directly to the public nor do we provide any product information to non-healthcare professionals.
There are several ways to contact us:
Telephone: +44 (0)1932 690325
Web: Fill in the contact box at the bottom right hand side of the page with your full name, email address and contact number for us to deal with your query.
Post: Unit 16, Trade City, Avro Way, Brooklands Business Park, Weybridge, Surrey, KT13 0YF.
Please ensure you have provided two methods of contact.
All enquiries are answered within 48 hours. However, if your enquiry is urgent, please specify URGENT for priority response.
For all URGENT enquiries outside normal office hours (09:00-17:30), please call our “Out of Hours” service on +44 (0)845 452 4130.
All UK orders will be processed and dispatched within 24 working hours. Overseas orders will be processed and dispatched within 3-4 working days, subject to the appropriate regulatory documentation being completed.
Special Products Limited is a UK specialty pharmaceutical company with a focus on the development and distribution of unlicensed medicines for patients (including paediatric patients) with special requirements that licensed medicines cannot meet.
From our headquarters in Weybridge, Surrey, we distribute special medicinal products throughout the UK and into international export markets.